Privacy Policy – FrameRe
Last updated: 30/03/2026
This Privacy Policy explains how FrameRe Studio (“FrameRe”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects personal information when you access or use our website, digital platforms, AI visual production services, media editing services, and related offerings (collectively, the “Services”). By accessing or using our Services, you acknowledge that you have read and agreed to this Privacy Policy. FrameRe Studio operates as a creative media and artificial intelligence visual production service provider. This Policy is intended to comply with applicable data protection laws in Vietnam, including Decree No. 13/2023/ND-CP on Personal Data Protection, and reflects generally accepted international data protection standards.
1. Information We Collect
We collect information necessary to provide and improve our Services.
Information You Provide
You may provide information when you:
- Create an account
- Request a quotation or purchase services
- Submit project briefs or creative instructions
- Upload images, videos, branding materials, or other digital assets
- Communicate with our team
This information may include:
- Full name
- Email address
- Phone number
- Billing and payment information
- Uploaded media files and creative assets
- Project communication records
Automatically Collected Information
When you use our Services, we may automatically collect limited technical data such as:
- IP address
- Device type
- Browser type
- Usage patterns
- Interaction with platform features
This helps ensure service stability, security, and performance improvement.
2. How We Use Information
We use collected information only for legitimate business purposes, including:
- Delivering AI media production and editing services
- Processing orders and managing payments
- Communicating project updates and support responses
- Improving service performance and workflow efficiency
- Maintaining platform security and preventing abuse
- Meeting legal, accounting, or regulatory obligations
We do not sell personal data to third parties.
3. Client Media Files and AI Processing
Our Services require users to upload visual media for editing or production.
Uploaded media files are processed solely to deliver the requested Services.
FrameRe does not use client media content for AI model training, dataset development, marketing publication, or commercial reuse without explicit written consent, unless such use is clearly stated in a separate agreement.
To support revision workflows and quality assurance, project files and final deliverables may be securely stored for up to thirty (30) days after project completion, after which they may be permanently removed from active storage systems.
Clients are responsible for maintaining independent backups of their original materials and final outputs.
4. Sharing of Information
We may share limited information with trusted service providers that help operate our business, including:
- Cloud hosting providers
- Payment processors
- Communication platforms
- Analytics or security services
These partners are required to handle information in accordance with appropriate confidentiality and data protection standards.
We may also disclose information:
- To comply with legal obligations
- To protect our rights, property, or service integrity
- To prevent fraud, abuse, or security threats
5. International Data Transfers
If you access FrameRe Services from outside Vietnam, your information may be transferred to and processed in other jurisdictions where our infrastructure or partners operate.
We take reasonable steps to ensure appropriate safeguards are in place for such transfers.
6. Cookies and Website Technologies
We use cookies and similar technologies to:
- Ensure proper website functionality
- Analyze platform usage trends
- Enhance user experience
Where required by applicable law, we obtain user consent before enabling non-essential cookies.
Users may manage cookie preferences through browser settings.
7. Data Security and Retention
FrameRe implements reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure.
Personal data is retained only for as long as necessary to:
- Deliver Services
- Maintain business records
- Fulfill contractual obligations
- Comply with legal requirements
8. Your Rights
Subject to applicable laws, you may have the right to:
- Request access to personal information
- Request correction or deletion
- Withdraw consent for certain processing activities
- Object to marketing communications
Requests may be submitted using the contact details below.
9. Policy Updates
We may update this Privacy Policy from time to time.
The most current version will always be available on our website with a revised effective date.
Continued use of our Services after updates constitutes acceptance of the revised Policy.
10. Contact Information
For questions regarding this Privacy Policy or data protection matters, please contact:
FrameRe Studio
Email: info@framerestudio.com
Phone: +84 96 986 3280